1. Cancellation Policy
1.1 Cancellation by the Client:
- Cancellation requests must be made in writing via email to contact@webicon.co.in.
- Cancellations made within 48 hours of service initiation will be eligible for a full refund, subject to the conditions mentioned below.
- If the project has progressed beyond the initial design phase, cancellation may not be possible, or a partial refund may be issued at our discretion, based on the work completed.
1.2 Cancellation by Webicon IT Solutions:
- Webicon IT Solutions reserves the right to cancel a service due to unforeseen circumstances, client misconduct, or non-payment of dues.
- In such cases, we will provide a full or partial refund depending on the work completed and payments received.
2. Refund Policy
2.1 Eligibility for Refunds:
Refunds may be issued under the following conditions:
- Full refunds will be provided if the cancellation request is made within 48 hours of project initiation and no work has commenced.
- Partial refunds may be granted based on the scope of work completed if the request is made after the initial 48 hours.
- No refunds will be provided once the website design project is completed and delivered to the client.
2.2 Non-Refundable Services:
- Domain registration fees
- Third-party service fees (including but not limited to hosting and plugins)
- Custom development work beyond the agreed scope
2.3 Refund Processing:
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used by the client.
3. Dispute Resolution
In the event of a dispute regarding cancellations or refunds, we encourage clients to contact our support team at support@webicon.co.in to resolve the matter amicably.
4. Contact Us
For any questions or concerns regarding this policy, please contact us at:
Webicon IT Solutions
Website: www.webicon.co.in
Email: contact@webicon.co.in
We appreciate your understanding and cooperation.